Date added: 2018-02-27
Tec ICT is active in the field of telecommunications. In addition to the installation of telecom infrastructure and the provision of services, the company is mainly engaged in the detachment of Telecom profiles.
The job is situated in the team "Fiber Optics & Job Management solutions". This team is responsible for the interface between ITS (the internal IT department) and the department that plans, builds and maintains the network infrastructure for the IT tools used for the rollout and documentation of the optical fiber network. The CUO department (customer operations, also responsible for connecting individual customers) is also an important user of some of these tools.
As a member of the "Fiber Optics & Job Management" solutions team, you play a key role in the interaction between the end users of the various applications and the IT department. You get an important task in supporting the different end users in the daily use of the tools. The location is in Brussels, but frequent trips to other sites in Belgium will be required.
You will also be involved in all projects and process improvements that can have an impact on the application (s) you work with. As an expert you work directly with all business initiators and IT analysts to evaluate the proposals and, if necessary, question them.
Ø You are the first point of contact for the internal key users in case of questions about the operation, possible bugs etc. For them you become the specialist for the operation of these tools
Ø You organize and give training to new end users, as well as workshops for advanced students
Ø In case of production bugs or incidents, you actively follow them up until a solution is found and implemented
Ø You also maintain close contacts with the IT specialists involved
Ø You take the lead and initiative in translating the business needs into new requirements
Ø You take an advisory role towards the management for determining priorities and determining the content of the various releases
Ø You thoroughly validate the detailed application specifications. You draw up test scenarios, you organize the user tests and also actively participate in it. You follow up the life cycle of detected bugs (clarification, solution, delivery, retest)
Ø You participate in release notes, training kits, release related training, adaptation of manuals, ..
Ø You participate in the sanity checks during release weekends and in the decision-making process in case of blocking problems
Ø You take initiatives on data quality when necessary (detection, reporting, correction, ..)
Ø You may also play an important role on the user side for migrating the graphical documentation of part of the public transport network from the old GIS system to the new one
Ø You are prepared to delve thoroughly into the operation of and interaction between the various applications that are used or play a role in the context of fiber optic documentation and FTT-X rollout (NIMS, IFH, Betty, GDA, ISIS, ITR ,. ..)
Ø You have an analytical but solution-oriented approach
Ø You strive to acquire an in-depth understanding of each problem and do not content yourself with partial statements
Ø You work in a structured manner and you have good organizational skills
Ø You can easily bridge the gap between end users and IT experts
Ø You have the capacity to quickly gain insight into the organizational structure, processes and applications related to the construction process of infrastructure on the public domain
Ø You have the ability to interact with others with impact in a matrix management environment, to negotiate and align between different views and priorities
Ø You have a basic knowledge of IT concepts and tools
Ø You have at least a Bachelor level or equivalent through experience
Ø Dutch -> good
Ø French -> good
Ø English -> good
Ø You end up with a healthy and growing Belgian company
Ø At Tec ICT you end up in a young and dynamic team
Ø You get the opportunity to further develop yourself
Ø An attractive salary with extra legal benefits
Ø Do you want to contribute to this success story? Send your CV to Katia.Jornik@tecict.be or call us at +32 489 44 54 59
Phone +32 2 709 10 01
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TEC PROJECTS is an independent technical consultancy agency. We provide technical expertise for engineering projects in the industry, construction and telecom sectors.